If the device powers on, the RAM might have been defective.Īre there any POST/BIOS beeps or sounds when the device is powered on? If you have a another device that is powered by USB (smartphone), does it show a charging status when plugged into a laptop USB port after being powered on? If these steps do not help, please provide additional information (ie. With device powered off, replace memory modules and then power on laptop (this requires opening the laptop and should be performed by someone that knows how to repair computers). If laptop produces any output to external monitor, there might be an issue with the laptop LCD screen or internal cables.ģ. With device turned off, connect laptop to external monitor via VGA or DisplayPort and then power on device. If laptop produces any output to external monitor, there might be an issue with the laptop LCD screen or internal cables. If this resolves problem, device was probably hung up. If this resolves problem, device was probably hung up.Ģ. Reinsert battery and connect AC adapter, then power on device. Solution 2: Make sure the monitor is plugged in and turned on. Reinsert battery and connect AC adapter, then power on device. Problem: The screen is blank Solution 1: The computer may be in Sleep mode. Once you have removed the battery, press and hold the power button to ensure all power has drained from the motherboard. If you can see fine on the external monitor. Could be the f4 button or a button with two monitors on it, for the external monitor to work. NOTE: You may have to press an 'external monitor' button. Connect an external monitor to the laptop. Disconnect AC adapter and remove battery. Turn the laptop off (not sleep or hibernate but off). However there are several steps (others has already mention some of them) that you can perform to isolate the problem to include the following:ġ. With the limited information provided, it is hard to determine the issue.
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